Common questions

Do you ship worldwide?

Yes, we ship to most countries. Shipping times may vary depending on your location, but we make sure every order arrives safely and as quickly as possible.

How long does shipping take?

Most orders arrive in 2 to 4 business days, depending on where you live.

Can I track my order?

Yes! You’ll get a tracking link by email as soon as your order ships.

How much does shipping cost?

Shipping varies by region, but all orders over $35 ship for free. You will see the exact shipping cost at checkout before completing your order.

How are the posters shipped?

All posters are carefully rolled, wrapped in protective paper, and shipped in sturdy tubes to keep them safe during delivery. We make sure every order arrives in perfect condition, ready to frame and enjoy.

Can I change or cancel my order?

Maybe! This depends if your order has started printing or not. Please send us a message as soon as you can and we’ll see if we can help.

Can I return my order?

EU customers:
Yes. Non-personalized posters can be returned within 14 days of receiving your order, as long as they are unused and in their original condition. For change-of-mind returns, return shipping is the customer’s responsibility, and a $9.99 restocking fee applies to cover printing and handling. If your products are faulty and approved as such, we will replace or refund the order. Personalized posters cannot be returned or refunded as they are custom made for you.

Customers outside the EU:
Returns are not available for change-of-mind. We only accept returns if the item arrives damaged or defective. If your claim is approved, we will replace or refund the order. Personalized posters cannot be returned as they are custom made for you.

What if my poster arrives damaged?

If your poster arrives damaged, please reach out to us and we’ll make it right.

Why should I go with personalized posters?

A personalized poster is made just for you, which means no one else has the same one. It turns a design into something meaningful and unique to your story. As a gift, it feels thoughtful and personal, something people will remember and want to keep forever. And unlike most poster stores, we include personalization at no extra cost.

Will my personalized poster look exactly as I entered it?

Yes. Each personalized poster is printed exactly as the information is entered, so double-check spelling, dates, and wording before placing your order.

What if I made a mistake in my personalization?

If you notice a mistake, contact us as soon as possible. We can usually correct it if printing has not yet started.

What paper do you use?

We print on premium semi-gloss paper (170 gsm) that gives each poster rich color and a smooth, high-quality feel. It’s durable and made from FSC-certified materials.

How do I pick the right size?

We want to make it easy for you to choose the right size. Our posters are available in several popular formats to fit different spaces. Each size looks great on its own and even better when combined with others.

A4 (21x29.7 cm) / 8x12") – Perfect for desks, shelves, or small wall spaces.
30×40 cm (12x16") – A versatile size that pairs beautifully with other prints.
50×70 cm (20x28") – Works well as a centerpiece or as part of a set.
70×100 cm (28×40") – Large format for maximum impact, also striking when mixed with smaller posters.

Need help picking the right size? Check out our full size guide with visual examples here:

Are frames included?

Frames are not included, but all posters are printed in standard sizes that you can easily find frames for.

Why choose Posterado?

Every Posterado print begins with a unique design that you will not find anywhere else. We focus on creating art that feels personal and something made for your home. Each piece is printed on premium FSC-certified paper from responsibly managed forests, and to give back, we plant one tree for every order placed. Personalization is always included at no extra cost, because we believe great design should feel personal.

Where are you based?

We’re based in sunny Stockholm, Sweden, though we admit it’s not always that sunny.

Do you really plant a tree for every order?

Yes! For every order placed, we plant one tree through our reforestation partners, more than making up for the paper used. All posters are printed on FSC-certified paper from responsibly managed forests, so you can feel good about what’s on your wall.

Is my payment information secure?

Yes. All payments are processed securely, keeping your information protected.

Are taxes included?

For EU customers, VAT is included in the price. Orders outside the EU are shown without VAT.